Shipping

Depending on product availability and completion of payment, your order will be shipped on average within 1 – 2 days after your order has been placed. We work with the main carriers to make sure that our products are delivered in a quality and timely manner.

If you have any questions or your Country is not listed below feel free to reach us at info@carlotivioli.com and we will do our best to accommodate you.

Shipping information and prices
Geography
Price
Delivery
Europe
Free shipping
Delivery usually takes 2 – 3 business days
U.S. and Canada
From 20€
Delivery usually takes 3 – 5 business days

Tracking and order status
You will receive a shipping confirmation email when your order has been dispatched from our warehouse. This email contains a tracking link, which enables you to follow the progress of your shipment. Please note that it may take up to 24 hours from the time you received the shipping confirmation email before the link is active.

Returns
If for any reason you are not entirely satisfied with your purchase at carlotivioli.com, you have the possibility of returning the products. We would like you to have a pleasant and risk-free shopping experience with us and this is why we offer a return service. You have 14 days to return your order, beginning from the day you (or another person assigned by you) received it. Please note that if you selected a PickUp Point for the delivery of your order, the withdrawal period starts the day it was delivered to this pick-up point.
How to return Contact us at info@carlotivioli.com. Please provide us with your order number and we will share with you the return address of our office. Items being returned must be in their original condition with the tags. Customers are responsible for all return shipping charges. We only accept returns from purchases made on carlotivioli.com.
Refund
When your return has been received by our office you will be notified by email. You will receive a full refund of the product price within 7 days from receipt, in the same form of payment originally used for the purchase. Original shipping costs are non-refundable.